1. Information We May Collect

Depending on how you interact with Obadah Shamim Trading, we may collect information reasonably necessary to provide requested services and manage business communications.

• Name
• Mobile and WhatsApp number
• Email address
• Company or organization name
• Messages and communication history
• Documents voluntarily submitted to us
• Identification information contained in submitted documents
• Recruitment and employment-related information
• Images, PDF documents and other attachments
• Message date, time, sender information and related metadata
• Information required for manpower, recruitment, contracting, trading or customer-support services

2. WhatsApp and Meta Services

We may use WhatsApp Business products and Meta business technologies to communicate with customers, candidates, suppliers and other business contacts.

When a user communicates with us through WhatsApp, information such as the user’s WhatsApp number, profile information made available through WhatsApp, messages, attachments and message-related information may be processed through our authorized WhatsApp Business systems.

We may use this information to:

• Respond to customer inquiries
• Maintain communication records
• Provide customer support
• Process business requirements
• Manage recruitment and manpower information
• Identify documents submitted by customers or candidates
• Improve internal business workflows
• Match submitted documents with the relevant sender or business contact

3. CRM, OCR and Automated Processing

Obadah Shamim Trading may use internal CRM, OCR and automation tools to organize business communications and documents.

These systems may automatically:

• Store authorized WhatsApp communication records
• Organize customer and business contacts
• Download authorized attachments
• Read text from images or PDF files using OCR
• Identify reference or identification numbers contained in submitted documents
• Match submitted documents with the sender who provided them
• Assist authorized staff in searching and managing business records

Automated processing is used to assist our staff, improve accuracy and improve operational efficiency.

4. How We Use Information

• Responding to inquiries
• Customer and supplier communication
• Recruitment and manpower processing
• Preparing quotations, contracts and business documents
• Managing projects and business relationships
• Record keeping
• Fraud and misuse prevention
• Legal or regulatory compliance
• Internal administration
• Improving our services and systems

5. Sharing of Information

We do not sell personal information. Information may be shared only where reasonably necessary with:

• Authorized employees or representatives of Obadah Shamim Trading
• Service providers supporting our business systems
• Meta or WhatsApp where required for WhatsApp Business functionality
• Government or regulatory authorities where legally required
• Professional advisers or service providers where necessary for legitimate business purposes

6. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business records, or where retention is required by applicable law.

Information that is no longer required may be deleted, restricted or anonymized where appropriate.

7. Data Security

We use reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, loss, misuse, disclosure or alteration.

However, no electronic communication or data-storage system can be guaranteed to be completely secure.

8. User Rights and Data Deletion

Users may request access, correction or deletion of eligible personal information held by Obadah Shamim Trading, subject to applicable legal and record-retention requirements.

Requests may be submitted by email to info@obadahshamimtrading.com .

9. Third-Party Platforms

Our services may interact with third-party platforms including Meta and WhatsApp. Use of those platforms may also be governed by their respective terms and privacy policies.

Obadah Shamim Trading is not responsible for the independent privacy practices of third-party platforms.

10. Children’s Privacy

Our services are intended primarily for business, recruitment and employment-related purposes and are not designed for children.

11. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The current version will be published on this website with an updated revision date.